ac44 Terms and Conditions

1 General Introduction and Applicability

These terms and conditions ("Terms") apply to the ac44 platform and all of its services. By browsing the website, creating an account, or using any gaming or betting service, you confirm that you have read, understood and agreed to these Terms in full.

ac44 operates an online casino and sports betting platform for users in Bangladesh. The platform is intended for entertainment purposes only, and users are responsible for being aware of the applicable local laws in their area.

2 Eligibility and Age Requirement

To open an account and use services on the ac44 platform, you must meet the following conditions:

• You must be at least 21 years old.
• You must provide your correct and complete identity details.
• Each person may only create one account.
• You must operate the account in your own name and for yourself — operating on behalf of a third party is strictly prohibited.
• If online gambling is effectively prohibited in your area of residence, you may not use this platform.

ac44 may request an identity card, national ID or other documents at any time to verify age. Failure to provide documents may result in the account being temporarily suspended.

3 Account Registration and Security

3.1 Registration Process

When creating an account you must provide your correct name, email address, phone number and payment details. Providing false information will result in the account being closed and deposited funds may not be returned.

3.2 Password and Security

It is your responsibility to keep your account password completely confidential. Sharing your password with anyone else or allowing unauthorised access to your account is strictly prohibited. Report any suspicious activity on your account to our support team immediately.

3.3 Multiple Accounts

Operating multiple accounts from the same person, household, device or IP address is strictly prohibited. If such a situation is detected, all associated accounts will be closed and bonuses may be cancelled.

4 Deposit and Withdrawal Policy

4.1 Deposit Limits

The minimum deposit amount at ac44 is ৳200. Funds can be deposited via bKash, Nagad, Rocket and bank transfer. The maximum deposit limit depends on your account level and verification status.

4.2 Withdrawal Conditions

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 5 to 30 minutes. The following conditions must be met to withdraw:

• The account must be fully verified.
• Deposited funds must have been wagered at least once.
• If an active bonus is applicable, withdrawal is not permitted before the wagering requirements are met.
• The withdrawal method must match the deposit method.

4.3 Fraud Prevention

Our platform uses advanced security measures to detect suspicious transactions. If fraudulent or unusual activity is found on an account, transactions may be suspended and additional documents may be requested.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members can receive up to a 200% bonus of up to ৳20,000 on their first deposit. The wagering requirement for this bonus is 20 times the combined deposit and bonus amount.

5.2 General Bonus Terms

The following general terms apply to all bonus offers:

• Each bonus offer is only valid within a specified period.
• Please read the specific terms of the promotion in full before claiming a bonus.
• Claiming the same bonus more than once or any attempt to misuse a bonus may result in account closure.
• If a withdrawal is requested before the wagering requirements are met, the bonus will be cancelled.
• ac44 reserves the right to withdraw or modify any bonus.

5.3 VIP Program

The ac44 VIP program has five tiers — Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback increases as you move to higher tiers: up to 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, 1.2% at Platinum and 1.5% at Diamond. VIP benefits are provided only in accordance with ac44's current policy and may change without prior notice.

6 Betting and Gaming Rules

6.1 Fair Play Policy

ac44 is committed to fair play. All games are operated using independently verified random number generator (RNG) technology, which keeps every outcome completely random and unbiased.

6.2 Prohibited Activities

Any of the following activities are strictly prohibited and may result in account closure:

• Playing games using any software, bot or automated tool.
• Attempting to meet bonus wagering requirements by artificial means.
• Exploiting technical errors or bugs in the system to gain an unfair advantage.
• Attempting to manipulate outcomes through secret arrangements with other players.
• Money laundering or any other illegal financial activity.

6.3 Technical Issues

If a technical problem occurs during a game session — such as a disconnection or software crash — ac44 will use server logs to determine the outcome of the bet. If a bet is cancelled due to a technical reason, that amount will be returned to the user's account.

7 Ownership and Intellectual Property

All content on the ac44 website — logos, designs, graphics, text, software and other elements — is protected under the intellectual property rights of ac44 or its licensors. Copying, reproducing or distributing any content without prior written permission from ac44 is prohibited.

Software and content from third-party game providers are protected under the intellectual property policy of the respective provider.

8 Privacy and Data Protection

ac44 is committed to protecting your personal information. We use SSL encryption and advanced security technology. Details on the collection, storage and use of personal data can be found on our Privacy Policy page.

Your information will never be sold to third parties. However, information may be provided to regulatory authorities to meet legal requirements or to prevent fraud.

9 Limitation of Liability

ac44 is not liable for the following:

• Financial loss caused by the user's own negligence or poor decisions.
• Game sessions interrupted due to internet disconnection or device issues.
• Transaction delays caused by problems with third-party payment service providers.
• Force majeure events — such as natural disasters, cyber attacks or government restrictions.

In any circumstance, ac44's total liability will not exceed the balance held in your account during the relevant period.

10 Account Suspension and Closure Policy

10.1 ac44's Actions

ac44 may temporarily suspend or permanently close an account without prior notice in the following cases:

• Violation of any clause of the Terms.
• Fraudulent or suspicious activity.
• Providing a false identity or information.
• Being identified as underage.
• Operating multiple accounts.

10.2 Closure at the User's Request

You may request closure of your account at any time via our live chat or email. Before closing the account, please ensure that all valid withdrawable balances have been withdrawn and that there are no active bonuses remaining.

11 Responsible Gambling Policy

ac44 believes in responsible gambling. We give the highest priority to the mental and financial wellbeing of our players. The following tools are available to you:

• Self-Exclusion: Voluntarily suspend your account for a set period of time.
• Deposit Limit Setting: Set daily, weekly or monthly deposit limits.
• Bet Limit Setting: Limit the total amount wagered over a specific period.
• Reality Check: View regular summaries of your gaming time and spending.

For more information, visit our Responsible Gaming page. If you are experiencing a gambling addiction problem, contact our support team immediately for help.

12 Dispute Resolution

For any dispute, please contact our customer service team directly in the first instance. We aim to resolve all complaints as quickly as possible.

Dispute resolution process:

• Submit an initial complaint via 24/7 live chat.
• Send full details by email: [email protected]
• The ac44 team will review the complaint and take the necessary action.
• If a resolution is not reached with the agreement of both parties, a recognised mediation process will be followed.

13 Policy on Changes to Terms

ac44 reserves the right to amend these Terms at any time. For significant changes, users will be notified by email to their registered address or through the platform.

Continuing to use the platform after changes have been made will be taken as acceptance of the new Terms. If the changes are not acceptable to you, you may close your account.

14 Contact and Support

If you have any questions or comments about these Terms, please contact us:

• Live Chat: Support available in Bengali 24/7
• Email: [email protected]

Our support team is always ready to help you.