ac44 Privacy Policy — Your information is safe with us

1 Introduction and Scope of Application

ac44 ("we", "our") operates a safe and reliable online casino and betting platform for players in Bangladesh. By visiting our website ac44.cam and using any of our services, you are considered to have agreed to the terms described in this privacy policy.

The purpose of this privacy policy is to inform you with complete transparency about how ac44 handles your personal information. We believe your privacy is a fundamental right and we are always committed to protecting that right.

This policy applies to all ac44 services — including website browsing, account registration, financial transactions, customer support, and marketing communications. If you disagree with any part of this policy, please stop using our services and contact us.

2 What Information We Collect

ac44 collects various types of information in order to provide you with fair and secure services. The categories of information are listed in detail below:

Personal Identification Information

• Full name and date of birth
• National ID card or passport number (for age and identity verification)
• Valid email address
• Residential address (including district and division)

Financial Information

• Mobile banking numbers — bKash, Nagad, Rocket
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

Gaming Activity Information

• Gaming history and bet amounts
• Preferred game categories
• Bonus claim and usage history
• Account login times and session information

Technical Information

• IP address and device type
• Browser name and version
• Operating system information
• Site visit log data

3 How We Collect Information

ac44 collects your information through several methods:

Information You Provide Directly

When you create an account on ac44, complete a transaction, or contact our customer support team, you provide information directly to us. This includes details entered in registration forms, documents uploaded for identity verification, and messages sent in support chats.

Automatically Collected Information

Some information is collected automatically while you use our platform. This includes your device information, browsing activity, data from cookies, and server logs. This information is primarily used to improve the security and performance of the platform.

Information from Third Parties

For the purpose of preventing financial fraud and verifying identity, we may occasionally collect supplementary information from trusted third-party verification services. In such cases we only receive the minimum information necessary.

4 How We Use Your Information

ac44 uses the information you provide for the following purposes:

Service Operation and Identity Verification

We use your personal information to create and manage your account, ensure login security, and verify your age and identity. This is part of our legal obligation and is essential to maintaining the integrity of the platform.

Processing Financial Transactions

Your financial information is used to process your deposit and withdrawal requests via bKash, Nagad, Rocket, or bank transfer, and to maintain records of those transactions.

Providing Customer Support

When you contact our 24/7 live chat support, we use your account information to provide you with fast and effective assistance.

Responsible Gaming

We use gaming data to analyze your gaming behavior, identify potentially problematic patterns, and offer responsible gaming support.

Fraud Prevention and Security

We analyze collected information to detect and prevent unauthorized access, money laundering, match-fixing, and other illegal activities.

Service Improvement

User information is used to review your experience and continuously improve our platform's functionality, gaming experience, and customer service standards.

5 Data Storage and Security

The security of your information is our highest priority. ac44 uses modern SSL Encryption technology to secure all data transmissions. Our servers are housed in high-security data centers and are subject to regular security audits.

Technical Security Measures

• 256-bit SSL Encryption — on all data transmissions
• Firewall and Intrusion Detection System
• Regular security vulnerability testing
• Encrypted database storage
• Two-Factor Authentication option

Data Retention Period

We retain your information for as long as necessary to provide services and meet legal obligations. Even after an account is closed, financial transaction records may be retained for the legally required period.

Employee Access Control

Our employees can only access as much information as they need to carry out their responsibilities. All employees are bound by confidentiality agreements and receive regular training.

6 Sharing Information with Third Parties

ac44 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the limited circumstances below:

Service Provider Partners

We work with trusted service providers for payment processing, identity verification, and managing technical infrastructure. These partners may use information only for specified purposes under strict confidentiality agreements.

Legal Obligations

If required to comply with a court order, government directive, or applicable law, we may be obligated to disclose information to law enforcement agencies. In such cases we will always disclose only the minimum information necessary.

Business Transfers

In the event of a business merger or acquisition, user information may be transferred. In such circumstances we will notify users in advance and will seek assurance from the new owner that the same privacy standards will be maintained.

Important: We never sell your personal information to advertisers or marketing companies.

7 Cookies and Tracking Technologies

The ac44 website uses cookies and similar tracking technologies to improve your browsing experience.

Essential Cookies

These cookies are essential for the core functionality of the website — this includes maintaining your login session, security verification, and saving account preferences. Without these cookies the platform does not function properly.

Functionality Cookies

These cookies are used to remember information such as your language preference, display settings, and recently viewed games, making your user experience more personalized.

Analytics Cookies

We collect anonymous analytics data to understand which parts of the website are used most and where improvements are needed. This data is not used to identify any individual.

Cookie Controls

You can disable or delete cookies at any time from your browser settings. Please note that disabling certain cookies may limit some functionality of the website.

8 Your Rights

You have the following rights regarding your personal information:

Right to Access Information

You can request from us at any time to find out what information we hold about you. We are obliged to provide you with a complete description of the information stored.

Right to Correct Information

If any information we hold about you is incorrect or incomplete, you can request that it be corrected. Some information can be updated directly by you in your account settings.

Right to Delete Information

In certain circumstances you can request that your personal information be deleted. However, in cases involving legal obligations or ongoing investigations, it may not be possible to fulfill this request in full.

Right to Object to Processing

You can object to your information being used for marketing communications and we will stop that use immediately.

Right to Data Portability

You can request your account data in a structured, commonly usable format. To exercise this right, contact our support team.

9 Protection of Minors

ac44 strictly prohibits anyone under the age of 21 from using the platform. 21+ This platform is for those aged 21 and above only.

We follow an age verification process at registration. If a user registers with false information and this is later proven, the account will be suspended immediately and all transactions will be cancelled.

We do not knowingly collect any personal information from minors. If we are informed that information from a minor has been collected by mistake, we will permanently delete that information without delay.

Our request to parents — please monitor your child's online activity regularly. If you suspect a minor is using our platform, notify our support team immediately.

10 Policy Changes

ac44 reserves the right to review and update this privacy policy from time to time. Changes may be made to this policy due to expansion of services, technological changes, or legal obligations.

If any significant changes are made, we will notify you in the following ways:

• Sending a notification to your registered email address
• Displaying a clear notice on the website's main page
• Date of changes updated on this page

If you continue using our platform after changes are made, you will be considered to have agreed to the updated policy. We therefore recommend that you visit this page regularly.